Watch out for this scam before you become the next victim
Don’t become the next victim of this scam
Watching from her iPhone, Donna saw the complete balance of her bank account at Huntington, $1,498, disappear. The hacker was sending that money to himself according to the victim. The scammer eventually hung up leaving Francis without the cash. She called the police and her bank, and as we write this she has not been able to get her money back. She tried to cancel the transaction using the Huntington app and was unsuccessful; the local branch manager of the bank says that she may never get he money back. Francis says that this is because the records make it appear as though she had approved the transaction.
Talking about the ability of the scammer to hijack the outgoing call, an FBI official said, “I think that’s probably technically possible. But we aren’t seeing any trends of huge incidents of that happening locally or nationally.” However, earlier this month another intercepted call was reported, this time in Southwestern Pennsylvania. An unnamed person tried to register for the COVID-19 vaccination via the United Way’s 2-1-1 line. County communications director Amie Downs explained what happened. “The health department and 211 learned that a hacker had intercepted calls at the carrier level. These calls never made it to 211 and callers were not informed that they were not talking with that center. While 211 is continuing to work with its telephone partners to investigate this, we do not know which carrier was involved or how many callers this impacted. The problem was quickly identified and resolved,” and the victim’s credit card company paid back the amount of money stolen.
Doug Olson, the FBI’s Pittsburgh Assistant Special Agent in Charge of cyber, says that everyone who allows a support employee to take remote control of a device verify some information before agreeing to it. “Just say, ‘Let me take down your number, who you are with, and I’ll call you back.’ Go and look up that person, validate who they are. Take that extra step and you make the contact with the institution that you’re trying to make contact with, rather than using that call from a fraudster or that email from a potential fraudster.” The FBI agent goes on to say, “It’s definitely a red flag when somebody reaches out to you who you didn’t contact, even if it is a problem you’re having. Be suspicious of any unsolicited contacts or offers.”
This hack could end up expanding to other parts of the country so be careful and follow the advice given out by FBI agent Olson so that you don’t become another victim.